Associated e-Training & Consultancy

After The Sale

Duration: Approx. 30 mins

This product is an online product and is a Single user, 1 Year licence.

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Overview:

Having created a new client and developed a healthy relationship, it's tempting to believe that you have reached the end of the sales process. As sales is a target driven business, it's easy to make the mistake of focusing only on the close. Successful salespeople, however, recognize that the initial sale is the springboard to a completely new phase in the sales process.

Good customer care that develops your relationship with the client can result in new business opportunities: selling more of the same products and services as well as selling new ones.

This tutorial will show you how to build upon the initial sale by using effective after-sales tactics.

This module is also available as part of the Sales Skills course.

Please note that if you are experiencing problems viewing the demo for this course, you should check that all pop up blockers are disabled.

This module covers the following topics:

From Customer to Client to Champion

Building Relationships with Customers

Dealing with Customer Complaints

On completion of this tutorial you will be able to:

Recognize how to turn customers into champions

Identify tactics for building relationships with your customers

Deal with customer complaints efficiently

Price:

~~Normal Price: £50.00 (excl. VAT)~~

Special Offer Price: £35.00 (excl. VAT)

YOU SAVE: £15.00 (30%)

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